50% OFF | LIMITED STOCK

Welome to Innertality FAQ
Order & Shipping
Products
Payment
Return & Exchanges
Contact Us
Order & Shipping
How can I track my order?

All our orders are trackable, once your order has been dispatched you will receive a shipping confirmation email with tracking details. Please allow 24 hours to receive your tracking email.
Note: the tracking email can be classified as ‘promotions’ or ‘spam’ by your email provider. Please also check these folders in case it lands there.

Did this answer your questions?

Thank you for your feedback

Order & Shipping
How does shipping work?

We offer Free Tracked Shipping with Australia Post for all deliveries within Australia. When you place your order it will be processed and dispatched from our location in Wollongong (NSW) within 24 hours. Once your order has been dispatched you can expect it at your door within 2-5 business days. For international orders, we offer express shipping, which is calculated at checkout. 

As soon as your order has been sent, you will receive a shipping confirmation with your tracking number so that you can check the latest updates.

Did this answer your questions?

Thank you for your feedback

Order & Shipping
I need to buy a large order, how can I do it?

If you want to buy 5 or more Pillow Blankets for your family or friends, please contact us for more information! 


Did this answer your questions?

Thank you for your feedback

Order & Shipping
What is Innertality’s Pillow Blanket Mat made from?

Our Pillow Blankets are made of cruelty-free and vegan materials. The Pillow shell is made of natural linen, the blanket fabric is 100% cotton, filled with soft polyester to provide maximum comfort.


Did this answer your questions?

Thank you for your feedback

Order & Shipping
Product Size

Dimensions: Pillow 50x50cm | Blanket/Picnic Mat 150x190cm


Did this answer your questions?

Thank you for your feedback

Order & Shipping
Washing Instructions

Our Pillow Blanket Mats are machine washable. To maximise the life of your product please follow the care instructions below.

  • Machine washing: avoid mixing with other colours, wash at or below 30°C and a gentle cycle

  • Soft detergents, do not bleach

  • Line dry, do not tumble dry

  • Do not iron, nor dry clean

  • If you really want to keep your Pillow Blanket Mat over the years as it was the first day we recommend hand washing it in cold water for the best results

Did this answer your questions?

Thank you for your feedback

Order & Shipping
Do you have physical stores anywhere?

Innertality Pillow Blanket Mats are only available online. We sell in Australia and also worldwide through our online store.


Did this answer your questions?

Thank you for your feedback

Order & Shipping
What payment types do you accept?

We accept payments by all major debit and credit cards including Visa, Mastercard, and American Express. Also, we offer other payment options including PayPal, ApplePay, GooglePay, and ShopPay.

All payment options are displayed on our product page and also at checkout. If you can't find your preferred payment option, please contact us.


Did this answer your questions?

Thank you for your feedback

Order & Shipping
Is my payment secure?

We use Shopify Payments and PayPal to ensure all payments are highly secure and encrypted, protecting your information and privacy at all times.


Did this answer your questions?

Thank you for your feedback

Order & Shipping
I have a discount code, how can I use it?

If you have a discount code for our store, you can use it on the first page of the checkout. There will be a box to enter your discount code, and then you just need to select ‘apply’ and you will see the discounted price.

If you have a discount code and you forgot to apply it at the check out please contact us and we can help you.

Note: If you need to buy different Pillow Blanket Mats please place separate orders as only one discount code can be used per order.


Did this answer your questions?

Thank you for your feedback

Order & Shipping
How can I see the price in my local currency?

Your device should automatically display the price in your own currency. However, some browsers can revert to displaying the price in AUD (Australian Dollar). In this case, please use the currency converter at the bottom of our store's page to select your local currency. If you have any questions, please contact us.

Did this answer your questions?

Thank you for your feedback

Order & Shipping
How do returns work?

If you need to return our order, we have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with the label, and in its original packaging. You’ll also need the receipt or proof of purchase. 

For more information please visit our policy.

Did this answer your questions?

Thank you for your feedback

Order & Shipping
How long does it take a refund to be processed?

Once we confirm that your refund has been processed, the money will take from 2-5 business days to be transferred into your account. 

Note: some banks might take shorter or longer, depending on your bank or merchant that you paid your order with. If it takes longer than 5 days, please check with your bank.


Did this answer your questions?

Thank you for your feedback

Order & Shipping
Where are you located?

We are located in beautiful Wollongong, NSW, Australia. We sell online through our store and welcome all our customers around the globe!


Did this answer your questions?

Thank you for your feedback

Order & Shipping
How can I contact you?

If you have any questions related to your order, need more information about our products, or have any suggestions, please contact us through our contact page and we will get back to you ASAP! 

Note: if you are contacting us about an existing order, please include your order number in your message so we can identify your order faster and get back to you sooner. You can find your order number at the top of the email confirmation that you received from us when you purchased your order.


Did this answer your questions?

Thank you for your feedback